FAQs
General
How can I get in contact with MOOV Seattle?
Email or text is the best way to get ahold of us! We do not have a phone on site, so we are unable to answer phone calls.
Text us at (206)-971-1333 for anything related to daily operations, reservations, etc.
Email us at hello@moovseattle.com for any other inquiries, such as membership questions, charges, etc.
Are all classes the same level?
Most of our classes are for all levels, but we also offer options for anyone at different stages of their fitness journey. Learn more about our class types: here.
Instructor schedule changes
Instructors and classes are subject to change without notice. Please visit the MOOV Seattle schedule for updates.
Grippy sock policy
Our Lagree studio is a socks-only studio and grippy socks are required in all Lagree classes for both safety and sanitary reasons. If you do not own any grippy socks, we have them available for purchase in studio.
For Hot Mat Pilates & Yoga classes, we do not require grippy socks.
Where should I park?
There is limited street parking in the blocks surrounding both MOOV studios. We recommend you plan time into your arrival to find parking.
At MOOV Sanctuary, we recommend parking one block east on Western ave, and walking down the stairs on either side of the building to reach Elliott Ave.
First Time
Do I need to create an account?
In order to purchase class credits and register for class, you must create an account. To create an account, go to the ACCOUNT page or download our App.
If you use ClassPass or WellHub, you can register for classes through their apps.
What should I bring to class?
MOOV Seattle wants you to come to class fully prepared for physical activity. We always recommend bringing a water bottle. We have a water station you can use to refill your bottles.
For Lagree classes, please bring grippy socks, athletic shorts/pants, athletic t-shirt/top. We are a socks-only studio and grippy socks are required in all Lagree classes for both safety and sanitary reasons. If you do not own any grippy socks, we have them available for purchase in studio.
For Hot Mat Pilates & Yoga classes, please bring athletic shorts/pants, athletic t-shirt/top. Grip socks are not required. We provide yoga mats, sweat towels, & mat towels as well as all props needed for class.
In warm months we offer outdoor Bootcamp classes. Athletic shoes are required for any outdoor class, however we provide other required equipments like mats and weights.
How early should I arrive for class?
If it is your first time at either MOOV Seattle location, please arrive 10-15 minutes early. If you arrive after class starts we will not be able to let you into class for your safety, and you will kindly be asked to return another time.
At our Lagree studio, we will provide you a walkthrough of the Lagree Megaformer and give you a rundown of what to expect during class.
At MOOV Sanctuary, we provide you with a full walkthrough of the space and have you sign our waiver for heated workouts prior to you entering the room.
Is there another intro offer other than first class free?
Yes! We want you to keep coming to MOOV after your first class. We offer 2 weeks of unlimited classes to all new clients. This package provides an opportunity to take different instructors classes, get to know the machine better, and feel yourself get stronger!
Memberships
Can I cancel my monthly membership?
First, we’re sad to see you go! All of our monthly memberships are monthly recurring contracts. If you want to cancel, you must do so via written request with 30 days advance notice of your next billing date. Otherwise, your card will continue to be charged. If you come across extenuating circumstances and you need to cancel or pause your membership immediately you can choose to terminate early for a $99 fee or pause for a $25 fee. Reach out to us at hello@moovseattle.com if you have questions or if you’d like to cancel your membership.
Policies
12-hour cancellation policy
MOOV Seattle enforces a strict 12-hour cancellation policy. If you have reserved your place in class and fail to cancel 12 hours in advance, you will incur our late cancel fee of $15 +tax.
No Show Policy
MOOV Seattle enforces a strict No Show Policy. If you do not show up for class and fail to cancel your reservation, you will incur our no show fee of $25 +tax.
Late arrival policy
Our studios have different policies. Please note which studio you are attending.
If you have been to MOOV South Lake Union (our Lagree studio) before, you must arrive within 5 minutes of class starting to be let in. If you have not arrived within 5 minutes of the start of class, you will not be allowed into class and we may give your spot to a walk-in client.
At MOOV Sanctuary, we lock the front door when class starts so you must be on time, even if you have been to the Sanctuary before. There is no late entry allowed due to the disruptive nature of entering the classroom after class has started.
This policy is in an effort to ensure the safety and respect the time of all clients and our instructors.
If it is your first time at either MOOV location please arrive 10-15 minutes early. If you arrive after class starts we will not be able to let you into class for your safety, and you will kindly be asked to return another time.
Dress code policy
MOOV Seattle wants you to come to class fully prepared for physical activity: grippy socks for Lagree, athletic shorts/pants, athletic t- shirt, and optional towel and water.
Age policy
You must be at least 14 years old to workout with us. Children under the age of 16 must be accompanied by a parent or legal guardian.
Questions?
Have questions about our policies? Email us at hello@moovseattle.com.
Studio Etiquette
Can I bring my dog!?
We love dogs and love to have you bring them to studio! All dogs must be leashed during class and either attached to your machine or one of the handles on our walls.
We expect dogs to be well-behaved during class and they should not disturb other clients. Dogs are not allowed on our machines or furniture. If we see your dog on our machines or furniture, we will ask you to have them get off. If the issue recurs, we may ask you to leave or tie your dog up in the lobby for the remainder of class.
We operate on a 3-bark rule. If your dog barks once, we understand and expect you to quiet them. If they bark a second time, we will give you a warning or ask if you could tie your dog up in the lobby. After the third bark, we may ask you to leave or tie your dog up in the lobby for the remainder of class.