FAQs
General
Are all classes the same level?
Most of our classes are for all levels, but we also offer options for anyone at different stages of their fitness journey. Learn more about our class types: here.
Instructor schedule changes
Instructors and classes are subject to change without notice. Please visit the MOOV Seattle schedule for updates.
Grippy sock policy
We are a socks-only studio and grippy socks are required in all Lagree classes for both safety and sanitary reasons. If you do not own any grippy socks, we have them available for purchase in studio.
Where should I park?
There is limited street parking in the blocks surrounding MOOV. We recommend you plan time into your arrival to find parking.
First Time
Do I need to create an account?
In order to purchase class credits and register for class, you must create an account. To create an account, go to the ACCOUNT page or download our App.
If you use ClassPass or Gympass, you can register for classes through their apps.
What should I bring to class?
MOOV Seattle wants you to come to class fully prepared for physical activity. Grippy socks, athletic shorts/pants, athletic t-shirt/top. We are a socks-only studio and grippy socks are required in all pilates classes for both safety and sanitary reasons. If you do not own any grippy socks, we have them available for purchase in studio.
Please bring your water bottle and a small towel (optional). We have a water station you can use to refill your bottles.
In warm months we offer outdoor Bootcamp classes. Athletic shoes are required for any outdoor class, however we provide other required equipments like mats and weights.
How early should I arrive for class?
If it is your first time at MOOV Seattle please arrive 10-15 minutes early. We will provide you a walkthrough of the Lagree Megaformer and give you a rundown of what to expect during class. If you arrive after class starts we will not be able to let you into class for your safety, and you will kindly be asked to return another time.
Is there another intro offer other than first class free?
Yes! We want you to keep coming to MOOV after your first class. We offer 2 weeks of unlimited classes to all new clients. This package provides an opportunity to take different instructors classes, get to know the machine better, and feel yourself get stronger!
Memberships
Can I cancel my monthly membership?
First, we’re sad to see you go! All of our monthly memberships are monthly recurring contracts. If you want to cancel, you must do so via written request with 30 days advance notice of your next billing date. Otherwise, your card will continue to be charged. If you come across extenuating circumstances and you need to cancel or pause your membership immediately you can choose to terminate early for a $99 fee or pause for a $25 fee. Reach out to us at hello@moovseattle.com if you have questions or if you’d like to cancel your membership.
Policies
12-hour cancellation policy
MOOV SEATTLE enforces a strict 12-hour cancellation policy. If you have reserved your place in class and fail to cancel 12 hours in advance, you will incur our late cancel fee of $15 +tax.
No Show Policy
MOOV Seattle enforces a strict No Show Policy. If you do not show up for class and fail to cancel your reservation, you will incur our no show fee of $25 +tax.
Late arrival policy
If it is your first time at MOOV Seattle please arrive 10-15 minutes early. We will provide you a walkthrough of the Lagree Megaformer and give you a rundown of what to expect during class. If you arrive after class starts we will not be able to let you into class for your safety, and you will kindly be asked to return another time.
If you have been to MOOV Seattle before, you must arrive within 5 minutes of class starting to be let in. If you have not arrived within 5 minutes of the start of class, you will not be allowed into class and we may give your spot to a walk-in client.
This policy is in an effort to ensure the safety and respect the time of all clients and our instructors.
Dress code policy
MOOV Seattle wants you to come to class fully prepared for physical activity: grippy socks, athletic shorts/pants, athletic t- shirt, and optional towel and water.
Age policy
You must be at least 14 years old to workout with us. Children under the age of 16 must be accompanied by a parent or legal guardian.
Questions?
Have questions about our policies? Email us at hello@moovseattle.com.
Studio Etiquette
Can I bring my dog!?
We love dogs and love to have you bring them to studio! All dogs must be leashed during class and either attached to your machine or one of the handles on our walls.
We expect dogs to be well-behaved during class and they should not disturb other clients. Dogs are not allowed on our machines or furniture. If we see your dog on our machines or furniture, we will ask you to have them get off. If the issue recurs, we may ask you to leave or tie your dog up in the lobby for the remainder of class.
We operate on a 3-bark rule. If your dog barks once, we understand and expect you to quiet them. If they bark a second time, we will give you a warning or ask if you could tie your dog up in the lobby. After the third bark, we may ask you to leave or tie your dog up in the lobby for the remainder of class.